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how to change my mtn transfer pin if forgotten

If you’ve forgotten your MTN transfer PIN (Personal Identification Number), you can change it by following these steps:

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Method 1: Using USSD (Unstructured Supplementary Service Data)

  1. On your mobile phone, dial the following USSD code: ** 1705# ** and press the call button. This will initiate the process of changing your MTN transfer PIN.
  2. You will be prompted to enter your current MTN transfer PIN. Since you’ve forgotten it, you can enter the default PIN, which is usually set to “0000” (four zeros). If that doesn’t work, try “1234.”
  3. After entering the current or default PIN, you will be prompted to enter your new MTN transfer PIN. Choose a new four-digit PIN that you can remember but is not easily guessable.
  4. Confirm the new PIN by entering it again when prompted.
  5. Once you’ve successfully changed your PIN, you should receive a confirmation message.

Method 2: Using the MyMTN App (if available in your region):

  1. Download and install the MyMTN app from your device’s app store (Google Play Store for Android or Apple App Store for iOS).
  2. Open the MyMTN app and log in using your MTN phone number and the necessary authentication method (e.g., OTP or password).
  3. Once you’re logged in, navigate to the “Services” or “Account” section of the app.
  4. Look for an option related to “Change Transfer PIN” or “Security Settings.” Select it.
  5. Follow the on-screen instructions to change your MTN transfer PIN. You’ll likely be asked to enter your current PIN (use the default if you’ve forgotten), and then you can set a new PIN.
  6. Confirm the new PIN by entering it again.
  7. Save or confirm your changes.

Method 3: Contacting MTN Customer Service:

If the above methods don’t work or if you encounter any issues, you can contact MTN customer service for assistance. Here’s how:

  1. Dial MTN’s customer service number. The specific number may vary by region, but it’s typically a toll-free or helpline number. You can usually find this number on the official MTN website or on your MTN SIM card packaging.
  2. Follow the automated menu or speak to a customer service representative.
  3. Explain that you’ve forgotten your MTN transfer PIN and request assistance in changing it.
  4. The customer service representative will guide you through the process and may ask you some verification questions to confirm your identity.
  5. Once your identity is verified, they will assist you in changing your transfer PIN.

It’s important to keep your MTN transfer PIN secure and not share it with anyone to protect your account’s security. Additionally, make sure to choose a new PIN that is not easily guessable and is known only to you.

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